Fraud Protection Policy

Ensuring the security and trust of our customers is a top priority at Enabl Life. Our Fraud Protection Policy is designed to safeguard against unauthorized activities, protect our customers, and maintain the integrity of our e-commerce platform.

1. Payment Security:

- Secure Payment Gateways: We utilize secure and reputable payment gateways to process transactions, ensuring the confidentiality and integrity of your payment information.

- Encryption: All payment transactions are encrypted using industry-standard encryption technology to protect your sensitive data during transmission.

2. Account Security:

- Secure Account Credentials: Customers are encouraged to create strong and unique passwords for their accounts. It is essential to keep login credentials confidential and not share them with anyone.

3. Order Verification:

- Address Verification: Orders may undergo address verification to ensure that the provided shipping address matches the billing address associated with the payment method.

- Contact Confirmation: In certain cases, our customer service team may contact customers to verify orders, particularly for high-value transactions or orders that trigger our fraud detection systems.

4. Fraud Detection Systems:

- Automated Systems: We employ advanced fraud detection systems that analyze various factors, such as transaction patterns, IP addresses, and device information, to identify potentially fraudulent activities.

- Manual Review: Our team conducts manual reviews of orders flagged by the automated systems to make informed decisions about order acceptance or further verification.

5. Order Cancellation and Refusal:

- Suspicious Orders: If an order is deemed suspicious or potentially fraudulent, we reserve the right to cancel the order and refund the payment.

- Refusal of Service: We may refuse service to customers involved in fraudulent activities or those who attempt to breach our security measures.

6. Customer Cooperation:

- Information Verification: Customers may be required to provide additional information or verification documents to validate the legitimacy of their orders.

- Communication: Timely and accurate communication with our customer service team is crucial. Customers are encouraged to respond promptly to any inquiries related to order verification.

7. Educational Resources:

- Customer Awareness: We provide educational resources to help customers recognize and protect themselves against potential online fraud. This may include tips on secure online shopping practices and recognizing phishing attempts.

8. Policy Updates:

- Changes to Policy: This Fraud Protection Policy may be updated periodically to adapt to emerging threats and industry best practices. Customers will be notified of any significant changes.

9. Contact Information:

- Customer Service: For questions or concerns regarding our Fraud Protection Policy, please contact our Customer Service team at info@enabllife.com.

By using our website, you acknowledge that you have read, understood, and agreed to this Fraud Protection Policy. This policy was last updated on 1/12/2023.

Enabl Life reserves the right to update or modify this Fraud Protection Policy at any time without prior notice. Please check our website for the most current version.