Exchange and Return Policy
At Enabl Life, we strive to provide our customers with a seamless and satisfactory shopping experience. Our Exchange and Return Policy is designed to ensure that you are completely satisfied with your purchase. Please take a moment to review the following guidelines:
1. Eligibility for Returns and Exchanges:
- Defective or Damaged Items: If you receive a defective or damaged item, please contact our Customer Service team within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
- Incorrect Item Received: In the rare event that you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or provide a refund.
- Unsatisfactory Non-personalized Items: If you are not satisfied with a non-personalized item, you may return it within 7 days of receiving your order for a refund or exchange. The item must be in its original condition with all tags and packaging intact.
2. Personalized Items:
- Customized or Personalized Items: Unfortunately, we cannot accept returns or exchanges for personalized or customized items unless they are defective or damaged. Please double-check all personalization details before completing your order.
3. Return Procedure:
To initiate a return or exchange, follow these steps:
- Contact Customer Service: Reach out to our Customer Service team via email at info@enabllife.com or through our online contact form. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
- Packaging: Pack the item(s) securely in the original packaging (if available) and include the RA number on the package.
- Shipping: Our courier partner will pick up the return package once you request a return that is approved by us.
4. Refund Process:
- Processing Time: Once we receive your return, please allow 5-7 business days for us to inspect the item(s) and process the refund or exchange.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
5. Additional Information:
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
- Restocking Fee: Restocking fee for Rs. 100 + GST will be applicable in every order. This fee will be communicated to you during the return authorization process.
- Contact Information: For any questions or concerns regarding our Exchange and Return Policy, please contact our Customer Service team at info@enabllife.com.
Enabl Life reserves the right to update or modify this Exchange and Return Policy at any time without prior notice. Please check our website for the most current version.